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Terms and Conditions

Introduction

Welcome to PLUGnPOINT.com, by using this website you acknowledge and agree to all the terms and conditions listed below. 

  • All products/services and information displayed on PLUGnPOINT.com include an “Invitation to Offer.” As a customer, when you place an “offer,” you acknowledge that your purchase order consists of your intention to buy and pay for the product. You also acknowledge that an authorized user of this account is placing the said “offer” in question.
    • PLUGnPOINT reserves the right to accept or reject your offer, given that both parties must agree for the contract to be binding.
  • By creating an account on this website, you agree to all the terms listed above and below. As per guidelines, the authorized user is liable for any legal repercussions that may result from activity made from their account unless otherwise proven by law.

Use of Site

  • Use of the site is just available to those persons who have concluded some legal contracts according to the applicable law. Persons unable or considered “incompetent to sign contracts” under the local contract law are not eligible to use this site. 
  • Suppose you are considered a minor, i.e., under the age of 18 but at least above the age of 13. Use this site only under the supervision of an adult, parent, or legal guardian who agrees to all Terms of Use.
    • If you are under 13, your parents or legal guardians may act on your behalf until you can register as users/members. 
      • PLUGnPOINT reserves the privilege to terminate any user membership and deny you access to the site if found that the user is under the age of 18
      • This site is currently inaccessible to individuals whose membership was either previously suspended or terminated by PLUGnPOINT.com. 
  • When you register as a business entity, you represent that you have full authority over your business. Any accounts created outside of the UAE must comply with the respective laws. 
  • PLUGnPOINT.com will only deliver products within its jurisdiction and will not be liable for any claims related to any product ordered outside of the UAE jurisdiction. 
  • It is forbidden to buy or sell materials prohibited by UAE law. If any user or seller activity raises suspicion of being guilty of such actions, PLUGnPOINT reserves the right to terminate said user account and alert the legal authorities. 
  • Unless PLUGnPOINT or 3rd party vendors state any additional product-specific terms, these terms will supersede any prior statements, concepts, or agreements and take precedence, regardless of any difference with other terms and conditions.
  • PLUGnPOINT has the power to alter the website’s terms and conditions at any time without offering a prior notification. The latest iteration of the user guidelines automatically becomes the active one. As a concerned user, please review the terms and conditions regularly. Please avoid using this site if you disagree with any of the terms and conditions.

Accounting and registration obligations

“Your Information” contains data provided solely by you, the user.

  • From information input during registration and purchasing to changing your password or address details, you acknowledge that you are the official author of such information. You also acknowledge that no one is coercing you into falsifying the provision of said information.
  • When you register, you recognize that all information pertinent is accurate, updated, and reliable. For any changes made to a user account, you acknowledge that you take responsibility for this change unless otherwise victim of a malicious attack. 
    • PLUGnPOINT thoughtfully considers user privacy and information and does not disclose data to third parties unless required by law.
  • Setting an initial password during the registration process is done through e-mail. By creating an account, you recognize that the provided e-mail is the same e-mail that will receive the password setup along with newsletters, notifications, and updates. 
  • You are wholly accountable for fully maintaining the account confidentiality and your password using the site. PLUGnPOINT is not liable to any person for loss or damage due to the user failing to protect their account.
  • Suppose PLUGnPOINT has reason to believe there is a potential security breach or misuse of PLUGnPOINT.Com. In that case, we reserve the right to ask you to change your password or hold your account responsible, and as the user, you recognize that you are obligated to do so. 

Pricing policies

  • At PLUGnPOINT, we strive to provide our customers with the most competitive prices in the market, and sometimes, errors may occur in the intention to do so. While PLUGnPOINT makes strenuous efforts to offer accurate product and pricing information, pricing or specific typographical are existing but uncommon.
  • As a user, you recognize that product prices fluctuate regularly. PLUGnPOINT does not confirm any product price until the order itself is placed. The price at the purchase time is considered the product price.
    • PLUGnPOINT reserves the privilege to accept, reject and cancel orders that are yet to be shipped.
  • Given that a particular product is priced incorrectly on the website due to a typographical error, PLUGnPOINT representatives, at their discretion, will cancel the placed order and notify the customer of this act through their e-mail.
  • Products saved in your wishlist may encounter price changes. If this happens, you will get a notification on your e-mail informing you of the changes. 
    • PLUGnPOINT reserves the right to change the price of any product without prior notice.
    • If a user cancels an order after payment is processed, PLUGnPOINT will initiate the refund in 7-14 business days. (Excludes cash-on-delivery)

Delivery Policies

  • In-house deliveries in the UAE, in which PLUGnPOINT.com is the service provider, usually take 3-5 business days. In other cases, products purchased from PLUGnPOINT.com, where there is a vendor, will be directly delivered by the supplier and may take around 5-7 working days. 
  • Delivery charges across the UAE are standard, although additional charges may apply based on product category, weight, and dimensions.

Quality Control

  • To ensure an excellent customer experience, we often perform quality control over the orders sent on our end, from order processing, product packaging, local delivery, and after-sales service. 
  • PLUGnPOINT reserves the right to cancel any order that does not meet quality control standards. In this case, PLUGnPOINT will notify the customer of their order status.

Terms and Conditions for Cash on Delivery

  • Cash on delivery is applicable for orders above 3.67AED and under 5000AED.
  • Processing and handling fees for all cash-on-delivery orders are 10AED.
    • (This excludes additional charges based on product specifications.)
      • (This fee is non-refundable)
  • Cash-on-delivery orders are to be executed in 3-5 business days.
    • At any stage, PLUGnPOINT reserves the right to cancel the placed order.
  • Customers can reschedule their delivery up to 3 times before the order is subject to cancellation.
    • PLUGnPOINT reserves the right to refuse delivery if the customer abuses the rescheduling mechanic.
  • The Cash on Delivery financing alternative is only valid for selected items.
    • Pre-delivery, PLUGnPOINT reserves the right to cancel any orders using the financing option.
  • For in-store pick-up, orders placed with the cash-on-delivery option will only be held for two business days, after which PLUGnPOINT will cancel the order and notify the customer.
    • PLUGnPOINT reserves the right to disable the in-store pick-up option for orders repeatedly abandoned.

Credit Card Use Policy

  • You acknowledge that all credit card information provided is correct and accurate and that you have the authority to use said credit card for any transaction on PLUGnPOINT.com. You also accept that the provision of falsified information can lead to account termination.
  • PLUGnPOINT will not disclose your personal credit card information to any third party unless required by law. 
  • PLUGnPOINT. is not responsible for any credit card misuse or fraud. The responsibility for using a fraudulent card lies with you, and the responsibility for “proving the opposite” lies solely with you.

Fraudulent /Declined Transaction

  • PLUGnPOINT has the right to reclaim the cost of products, collection costs, and legal expenses from those who use the site fraudulently. PLUGnPOINT also reserves the right to terminate a user’s account if signs of fraudulent and malicious activity appear. 
  • If PLUGnPOINT finds that the customer used a false e-mail, ID, or payment method to prompt a transaction, the said order becomes annulled, and the user account is subject to immediate termination. If the user in question hasn’t registered, PLUGnPOINT reserves the judgment to deny them entry to the website.
  • PLUGnPOINT reserves the right to temporarily suspend credit card payment given probable cause, i.e., repeated refusal by the payment gateway or incorrect information. PLUGnPOINT also reserves the right to prosecute users for malicious exploitation of the site and any other illicit conduct, acts, or violations that breach the abovementioned terms and conditions.

Orders Subject to Canceled Transactions

  • Orders placed due to falsely advertised images are subject to immediate cancelation. 
  • Orders placed due to falsely advertised images are subject to immediate cancelation.
  • Orders placed due to falsely advertised descriptions are subject to immediate cancelation.
  • Orders placed due to falsified vendor identity are subject to immediate cancelation. 
  • PLUGnPOINT reserves the right to cancel any order if discovered that falsification of information or identity is prevalent. 

Transactional Limitations

PLUGnPOINT will not allow order placements in the following situations.

  • Multiple payment refusals (3 per day)
    • Upon the 3rd refusal, PLUGnPOINT will temporarily suspend the credit/debit card payment method for 24 hours.
  • Credit/debit cards must have a valid expiration date.
  • Credit/debit cards used for order placement must be from GCC-compliant banks.

Shipping policies

PLUGnPOINT calculates shipping costs based on the following criteria.

  • Package size, weight, dimensions
  • Mode of transportation, such as land, air, sea, and train.
  • The location from where you are shipping (city, state, country)  
  • The site to where you are shipping (destination country)
    • PLUGnPOINT currently only ships in the UAE and cannot be held responsible for any tariffs, taxes, customs, or clearance fees applied if a product is bought and delivered outside the UAE.

Store-Pick up Locations

  • Once you place an order, the arrangement and fulfillment can take up to 3-5 days. Once ready, PLUGnPOINT will notify you of your pick-up location details via registered e-mail. 
  • PLUGnPOINT will hold your order for up to 3 days before cancellation. During this period, PLUGnPOINT reserves the right to keep product status secret until ready for pick-up. 
    • PLUGnPOINT also reserves the privilege to cancel your order given significant circumstances. i.e., out of stock, defective. 

 

Listed below are the locations where store-pick-up is possible—click/tap for redirection.

PLUGnPOINT Sharjah

PLUGnPOINT Dubai

Account Termination

  • This user agreement is binding until one party wills otherwise; Both the user and PLUGnPOINT have the right to terminate the contract, given that in doing so, PLUGnPOINT will remove your account from the platform. If you decide to end the contract, you also recognize that this means you refrain from using the site until both parties agree upon a new contract.
  • If PLUGnPOINT decides to end the contract, they have the absolute right to do so without sending any prior notice. PLUGnPOINT also reserves the right to deny you access to the platform without prior notification.
  • Upon termination of the contract, you must erase any prior information or articles obtained from PLUGnPOINT. Cessation of said contract does not make payment for a purchased product void. Similarly, any pending liabilities are still applicable. PLUGnPOINT is authorized to exercise its privilege to protect any comments relevant to termination by said contract; regardless of contract expiration, all statements made by PLUGnPOINT survive the ordeal.

Defective Deliveries

  • If any item with a valid warranty is delivered defective or not in working condition, you can notify PLUGnPOINT by e-mail or using the LiveChat option on the website. Our delivery team will then reach out to you and collect the product. PLUGnPOINT will then thoroughly examine the product.
    • If the product passes the inspection test, PLUGnPOINT will return the product to the customer.
    • If the product fails the inspection test, a refund will be issued and processed in 7-14 business days.
    • PLUGnPOINT reserves the right to inspect the product for a few days until their investigation concludes. PLUGnPOINT also reserves the right to keep product status during inspection secret.
  • Repeated defective enquires that pass the inspection test will result in a temporary account suspension. Furthermore, the customer will be ineligible for COD and warranty extensions.
    • PLUGnPOINT reserves the right to terminate a user’s account or deny them service if found that they are manipulating the return function.

PLUGnPOINT Maintenance

You agree to all of the following terms listed below:

  • Once a maintenance request is submitted, you will be assigned a ticket detailing when PLUGnPOINT will receive the product. Once inspection and repairs are complete, we will notify you about your product.
  • You have about 60 days to collect the product before our engineers dispose of it. During collection, you must have a receipt or any digital proof signifying that you are the authorized individual there for the delivery.
  • All products for inspection, maintenance, and analysis are sent with the owner’s permission.

o   The user grants PLUGnPOINT and its engineers permission to alter, maintain, and modify their work.

o   The user acknowledges that PLUGnPOINT is not responsible for any loss of data.

o   The user acknowledges that the product warranty only covers the manufacturer’s defects. PLUGnPOINT does not consider other types of physical damage and tampering.

  • Software damages are not part of the warranty. Viruses and malware also count as part of software damages.
  • The user acknowledges that sending a product for maintenance incurs NON – REFUNDABLE charges. The user agrees to pay for the inspection, collection, delivery, and hardware replacement. PLUGnPOINT will waive some or all of these charges if the product is still in warranty.

Digital communication

  • Anytime you use the live chat function or ask a question on PLUGnPOINT.com, you communicate with us digitally. In tandem, our replies, notifications, alerts, and legal disclosures are also available to you digitally.
  • As a user, you recognize that all relevant information is easily accessible while using the website. You also acknowledge and agree with the terms and conditions prevalent in digital communication.

You Confirm and Agree

  • Given the instance. a product is delivered to the wrong address due to invalid details provided by the customer. PLUGnPOINT will apply additional charges for redelivery.
  • You agree to use the services provided by PLUGnPOINT for the following purposes. You recognize that you must comply with all applicable laws and regulations to use this site for transacting.
    • PLUGnPOINT reserves the privilege to validate and utilize the information provided by the customer at any point.
    • PLUGnPOINT reserves the right to suspend/terminate any user’s account should they be found guilty of falsifying information post account creation. For unregistered users, the penalty for falsifying information is a permanent ban from the website itself.
  • You recognize that any request for delivery of products is made with the acknowledgment that the location for delivery is safe and suitable.
  • You recognize that an authorized user makes all transactions and use of services with reasonable judgment and the ability to follow through with the transaction.
  • You recognize that you’ve read and understood the descriptions and specifications displayed under a product before placing an order for it. Once you place an order, the contract becomes bound by product-specific and site-specific terms and conditions.

App use policies

  • You acknowledge that through the download of the PLUGnPOINT app, you are an authorized user of the device.
  • You acknowledge that the input details for registration/ordering purposes are accurate and relevant.
  • You acknowledge that an authorized user is responsible for all payments made through the app.
    • PLUGnPOINT is not liable in any cases where external users exploit user account access.
  • You agree not to harass, abuse, or threaten representatives on the app.
  • You agree not to spread malicious information or any undesirable forms of content.
    • If PLUGnPOINT finds you guilty of such acts, they have full right to terminate your account and press charges.
  • Any relevant unlawful acts are treated seriously by our representatives as they intrude on the experience of other users, hence why we have a zero-tolerance policy regarding the spread of misinformation.

 

Returns and Cancellations

Refunds within (7) days of receiving item/s

If you have received a product and want to return it for reasons other than the product being defective, you have up to one week (7 days) from the date of receiving. The guidelines for the return are as follows:

  • The product must be in the same condition as delivered, with the original packaging.
  • Products that are part of bundle deals must have all items returned.
  • PLUGnPOINT will not refund the initial delivery fees. Any external shipping charges will also not be refunded.
  • Refunds are only applicable to the purchase price. If the prices change after the date of purchase, PLUGnPOINT will still issue the refund based on the initial purchase price.
  • PLUGnPOINT will issue refunds to credit/debit cards in 7-14 business days. For wallet refunds, the amount will be instantaneous. You can contact our customer service team for further information and help regarding refunds.

Refunds after (7) days of receiving an item/s

  • Unless the product is defective, returning the product may not be possible in the case of some individual sellers. Customers can request PLUGnPOINT to contact the seller to arrange perhaps a return of products, but if the seller does not wish to accept, the return will not happen.
  • PLUGnPOINT is not responsible or liable for return product requests not being accepted. The user acknowledges that when they purchase any product, they know the policies attached to the purchase.

Cancellation via PLUGnPOINT.com

  • PLUGnPOINT reserves the right to cancel and deny orders at its discretion. Although, such practices are uncommon and heavily discouraged.
  • PLUGnPOINT may ask for additional verification and information before and after accepting any order. Buyers will be notified via e-mail if orders are canceled or rejected.

Customer cancellation

  • PLUGnPOINT reserves the right to process and approve orders at its discretion. Given that an online order is processed and approved, any orders already shipped are noncancellable.
  • PLUGnPOINT will refund canceled products still under process in 7 to 14 days. (Coupons and other applicable gift cards are exempt from refunds.)

Seller cancellation

  • PLUGnPOINT’s customer care will deal with orders canceled by sellers. Representatives will then offer alternatives/reparations for the unfulfilled order. 

Returns, Cancellations, Exchanges & Refunds Policy for Pre-Owned & Refurbished Products

If you have purchased a pre-owned or refurbished product and want to return it for reasons other than the product being defective, you have up to one week (7 days) from the date of receiving the product. Please do acknowledge that some products are non-returnable and can only be exchanged/refunded given valid reasons. The guidelines for the refunds are as follows:

 

Our Refunds and Return Policy

  • The product must be in the same condition as delivered, with the original packaging.
  • If the product seal is removed or tampered with, or the original packaging is missing PLUGnPOINT will decline the refund and return the product to you.
  • Used and open box products are susceptible to a 25% refund deduction unless proven that there is a manufacturing defect.
  • PLUGnPOINT will not issue refunds for products that are missing accessories.
  • PLUGnPOINT will not refund the initial delivery fees. Any external shipping charges will also not be refunded.
  • Refunds are only applicable to the purchase price. If the prices change after the date of purchase, PLUGnPOINT will still issue the refund based on the initial purchase price.
  • PLUGnPOINT will issue refunds to credit/debit cards in 7-14 business days. For wallet refunds, the amount will be instantaneous. You can contact our customer service team for further information and help regarding refunds.
 

Our Cancellation/Exchange Policy

Exchange Eligibility

  • Products eligible for exchange must be in the same condition as delivered, with original packaging and accessories.
  • Open box and used products are susceptible to a 25% price deduction when exchanged with other products.
  • Cancellation via PLUGnPOINT.com
  • PLUGnPOINT reserves the right to cancel and deny orders at its discretion. Although, such practices are uncommon and heavily discouraged.
  • PLUGnPOINT may ask for additional verification and information before and after accepting any order. Buyers will be notified via e-mail if orders are canceled or rejected.

Customer Cancellation

  • PLUGnPOINT reserves the right to process and approve orders at its discretion. Given that an online order is processed and approved, any orders already shipped are noncancellable.
  • PLUGnPOINT will refund canceled products still under process in 7 to 14 days. (Coupons and other applicable gift cards are exempt from refunds.)

Non-returnable Products

  • Damaged products
  • Products with visible scratches
  • Products with broken seals
  • Products with missing labels or tags
  • Products with missing or tampered serial numbers

Warranty policies for Pre-Owned and Refurbished Products:

  • Products with liquid damage, physical damage, and malware are
    not covered in the warranty.
  • Warranty is only covered in the case that there is a
    manufacturer’s defect.
  • Products with broken seals, tampered numbers, or missing
    packaging will not be eligible for warranty claims.
  • Original invoices are required before any warranty claims can be
    made.
  • Pre-Owned and Refurbished products may have a variable warranty
    ranging from 3-6 months.
  • PLUGnPOINT cannot be held liable for product life after the
    warranty period.
Guarantee and Warranty Policies.
  • Since PLUGnPOINT harbours a diverse mix of vendors, the customer must review the policies of each vendor they plan to buy from since some may offer longer or shorter warranties/guaranties.
    • PLUGnPOINT.Com is not liable for warranty and guarantee offerings on the website. 
    • As the user, you are solely responsible for informing yourself of the policies before placing an order. Users can notify PLUGnPOINT customer care for further investigative action if there is a false advertisement on the website.

Governing Law and Jurisdiction

·       The following agreement is governed and interpreted per the law of the UAE. PLUGnPOINT will arbitrate any disputes of legal substance amongst stakeholders. Their decision will be binding on other stakeholders. In the case of arbitration, disputes, or purchase claims, the governing and diagnosis follow UAE laws. The result of any proceedings ongoing, pre or post, will be exclusively dealt with by the courts of Dubai, who have sole jurisdiction.

 

Trademark & Copyright

  • All intellectual property concerning product patents, design trademarks, literary copyrights, and trade secrets are property of PLUGnPOINT, its licensees, and supply partners. (This refers to any form of software, text, technology, and artistry.)
  • Using this site or having access to it does not mean that the user or party has permission to use its content. PLUGnPOINT reserves the sole privilege and rights to exercise its license on their behalf in the case of third-party vendors and their intellectual property. (This means PLUGnPOINT solely reserves the right to utilize all copyright and trademark provided by 3rd party vendors on their website.)
  • All concepts, elements, logos, designs, and slogans that are property of PLUGnPOINT may not be copied, stored, edited, or re-posted without their permission.
  • As a user, you recognize that you are not authorized to use any of the website’s elements for any purposes but individual. Given the reason, PLUGnPOINT can provide you with licensing rights behest of the chairman and director’s orders. Until then, any alteration that may affect the website in any way possible is prohibited.
  • PLUGnPOINT owns all distribution and publishing rights to the website, except for shared trademarks that are property of other companies.
  • Those who have access to this site do not necessarily have permission to use any trademarks or expressions. The provision of 3rd party symbols, brands, and hyperlinks is solely there for convenience and does not imply consent for usage.
  • As the user, you recognize that PLUGnPOINT is not liable for any promises or offers made with 3rd party vendors. Users redirected to 3rd party websites cannot claim damages given the website harms their device.

Indemnity

·       You acknowledge to protect, compensate, and hold PLUGnPOINT and its stakeholders non-objectionable from and against any damages and claims (including attorney fees) arising from your actions or inactions which may have resulted in loss or detriment to PLUGnPOINT or its 3rd party suppliers. Your acknowledgment further extends to recognize that the following compensations consider any breaches, including but not limited to warranties, intellectual property, malpractice, defamation, violation of rights, and privacy. (This clause survives all expirations and terminations.)

 

Comment, Feedback, and Review Policies

  • All reviews, comments, wishlists, and other consumer data submitted, whether disclosed or non-disclosed, posted on PLUGnPOINT.com, belongs to PLUGnPOINT. Information otherwise supplied in response or feedback to specific products, features, and services is also the property of PLUGnPOINT.
  • Since PLUGnPOINT retains all the rights to the aforementioned intellectual property, they are not limited to its commercial use. Hence, PLUGnPOINT reserves the right to alter freely, adapt, reuse, reproduce, disclose, create, publish, and distribute all intellectual property without moral or legal obligations.
  • The user acknowledges that their comments can be held in contempt against them should a circumstance present itself.
  • The user recognizes that all comments that breach 3rd party or user privacy rights can be liable to termination of the account. Further breaches that are harmful to other users or illegal may result in prosecution within the UAE. (Digitized threats or political campaigns are not tolerated, PLUGnPOINT treats them the same)
    • PLUGnPOINT is not required to keep any comments fully confidential.

Currency Transaction

·       PLUGnPOINT reports all transactions in UAE Dirhams (AED). Users who wish to transact in a different currency must acknowledge that PLUGnPOINT is not liable for currency rate differences. PLUGnPOINT also reserves the right to deny orders unable to be converted by the bank/s.

 

User Privacy

·       PLUGnPOINT will not sell your personal information for any purpose without your permission. PLUGnPOINT will only use your information for terms previously specified in both the terms and conditions. 

 

DISCLAIMER

PLUGnPOINT reserves the decision to cancel any order under the following conditions:

  • Unverifiable information pertains to all information that PLUGnPOINT cannot verify in person for COD and online orders.
  • Bank concerns about user identity: If a user’s bank account displays unusual activity, the bank may block purchases and inform PLUGnPOINT to cancel the order.
  • Repeating offender for the following

o   Payment rejections: Repeated declines for credit/debit cards

o   Repeated redelivery scheduling: If the customer continuously updates their delivery location, PLUGnPOINT can refuse their order.

o   Unauthorized purchase: If PLUGnPOINT is informed that an unauthorized user made the purchase, PLUGnPOINT will cancel the order.

  • Out-of-stock product: PLUGnPOINT may initially accept an order but later reject it due to unavailable stock.
  • Defective product: If products pre-delivery are found in an unsatisfactory condition, PLUGnPOINT will cancel the delivery.

User Agreement

·        Given that any part of this agreement is invalid or unenforceable, PLUGnPOINT will consider a replacement that evaluates all previous provisions and revises and reiterates all the terms and conditions previously stated. The remainder of the agreement will remain valid and enforceable until considered nonbinding.

·        PLUGnPOINT does not insure warranty, product quality, value, and durability claims. These are products and services sold by 3rd party vendors and re-sellers. At any point, you cannot hold PLUGnPOINT liable for damages pertaining to the abovementioned terms. PLUGnPOINT, in these cases, only serves the role of a marketplace intermediary connecting sellers and buyers. PLUGnPOINT does not assume responsibility for omissions or inaccuracies made by 3rd parties and re-sellers. As a user, you may discover inconsistencies and inform PLUGnPOINT for further clarification or rectification, but any objectionable or misleading information that warrants additional caution can be directly reported.

o   Regardless of the information’s authenticity, please exercise safe trade techniques.

·        Sellers at PLUGnPOINT must adhere to benchmarks set by the website. False advertising, manipulation, and unsecured trading techniques are prohibited. If any seller is guilty of such crimes, their account can be terminated, along with their person facing prosecution.

 

·        Users at PLUGnPOINT must adhere to the rules set by the website. Misuse of the website otherwise can be considered a crime within reason. All users are expected to behave appropriately, keeping the user agreement in mind.